Doing Business in Zambia

Expats doing business in Zambia will find themselves in a politically stable country that has seen positive economic growth recently. The capital, Lusaka, the tourist hub of Livingstone, and the mineral-rich Copperbelt are the most important commercial centres and where the majority of Zambia’s population live.

Much of Zambia’s economic growth has been attributed to the privatisation of the mining sector, which has managed to attract much foreign investment in recent years. Zambia is rich in natural resources and is the world’s largest producer of copper. Agriculture is another important sector.

Despite positive growth, challenges remain with doing business in Zambia: corruption and nepotism are pervasive, while other obstacles to economic growth include widespread poverty, poor service delivery and infrastructure, as well as rising HIV/AIDS infections.

Fast facts

Business hours

Working hours are generally between 8am and 5pm, which includes an hour lunch break.

Business language

English is the official language of Zambia and the most widely spoken language in business circles. Expats working in more rural areas and in mining communities will do well to learn key phrases and greetings in the relevant local dialects.

Dress

Gender equality

Women have equal rights in Zambia, although men still occupy most senior roles in business.

Greeting

Dos and don’ts of business in Zambia

• Do always greet Zambian associates politely

• Don't address a Zambian colleague by their first name unless invited to do so first

• Do be prepared to start meetings with small talk about personal matters

• Don't rush Zambian counterparts. Business dealings take time in Zambia, and it’s important to always be polite and respectful. 

• Do dress smartly for business meetings. First impressions are important, as are appearances.

• Do be prepared to network and make important connections within Zambian business and political circles in order to facilitate commercial opportunities