Doing Business in Cambodia

The work environment in Cambodia places high value on hierarchy and respect. The principles of tradition and deference govern business conduct in Cambodia.

Business relationships are about mutual trust, which requires getting to know your counterparts. The concept of ‘saving face’ is important in Cambodia, especially in the business world. Subtleness and indirect communication is the preferred method of problem-solving.

Fast facts

Business hours

8am to 5pm, with a lunch break in between.

Business language

Khmer is the language of business. English is sometimes used in the capital.

Dress

The dress code is formal. Men wear suits, and women should cover their shoulders and knees.

Gifts

If invited to someone’s home, a gift of fruit, sweets or flowers is appreciated. Give gifts with both hands.

Gender equality

Women are part of the workforce, but senior positions are typically reserved for men.

Business culture in Cambodia

The business culture in Cambodia tends to be conservative. Businesspeople are expected to dress in formal suits and conduct themselves professionally at all times. Punctuality, mutual respect, and deference to seniority are valued principles that are widely practised.

Face

Expats should be careful not to criticise, embarrass or insult a Cambodian counterpart, as this can cause them to lose face. Pushy behaviour is unacceptable, so if there is disagreement over an idea, Cambodians will remain silent. Expats should be aware of the importance of face to avoid conflict in the workplace.

Greetings

Handshakes are commonplace. With a Cambodian woman, it is best to see if she extends her hand first. Cambodians address people with the honorific title Lok for a man andLok Srey for a woman, either with the first name alone or both the first name and surname.

Meetings

Before discussing work-related matters, small talk is a great way to get the conversation going. Expats will find that meetings do not stick to any schedule or agenda, but tardiness is generally unwelcome. Meetings tend to continue until the attendees feel that everything has been addressed.

Dos and don’ts of business in Cambodia

• Do be on time, as arriving late shows a lack of respect
• Don’t show emotions like anger or impatience, as this can lead to a loss of face
• Do be modest when receiving praise
• Do have a business card translated into Khmer on one side and English on the other