Expat Health Insurance
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The processing times for visas can take quite a while and, provided your company doesn't ask you for money upfront, it is entirely possible that everything is still in order. Especially since we've been in the month of Ramadan, you may find it difficult to get a high level of assistance until the fast is over.
Have a look at our Visas for Saudi Arabia page to get an overview of the process. I would also have a look at Culture Shock in Saudi Arabia, to get an idea of some of the societal norms that expats sometimes have a hard time adjusting to in the kingdom.
Best of luck,
Xavier